Ticket details.
Clear terms.
More value around the experience.

1. Seller and venue rules

Each event can have seller terms, promoter or organiser terms, venue conditions, event-specific notices and applicable law. Q&DO links to the official sources and may provide a practical checklist covering entry, bags, prohibited items, age restrictions, accessibility, late entry, re-entry, photography, food and drink, transport and refunds. That checklist does not replace the current official rules. The seller or organiser controls ticket validity, delivery, refunds and event changes. The venue controls admission, security and conduct inside the venue.

2. What Q&DO provides

Q&DO helps prepare, coordinate and complete supported requests. This can include one request brief, budget and seating preferences, acceptable alternatives, official-source discovery, status and key-date tracking, group coordination, approvals, reminders where enabled, decision records and help organising a support or recovery request. Features are available only where the product says they are available. A prepared request is not a booking, reservation, queue position, ticket hold or purchase.

3. No guaranteed access or queue advantage

Q&DO does not promise tickets, availability, a particular seat, successful purchase, priority access or a shorter queue. We do not bypass a seller's waiting room, queue, ticket limits, identity checks, bot controls, payment checks or access restrictions. We do not use another person's account, credentials or identity. The seller's live system determines availability and confirms transactions.

4. Approval before spending

We show the proposed item or ticket, quantity, price, fees, total and material conditions before asking you to approve a financial commitment. We will not exceed your approved limit or act on an alternative outside your instructions. A material change to price, quantity, seat category, provider or terms requires fresh approval. A request to research, prepare, compare or monitor is not authority to buy.

5. Fees and payment

Any Q&DO fee must be shown separately from the seller's ticket price and third-party charges before you accept it. The service confirmation must explain what the fee covers, when it is payable and whether it is refundable. Proposed or illustrative fees are not charges. Ticket payments go through the authorised seller or payment provider unless a separately identified Q&DO checkout is introduced and authorised. Q&DO does not ask for or store seller passwords, card numbers, CVVs, banking passwords or one-time passcodes.

6. Ticket delivery and security

Ticket delivery may be delayed. A barcode may remain locked until close to the event, change dynamically, be single-use or be invalidated on transfer or reissue. Follow the seller's current instructions. Do not post or forward ticket screenshots, barcodes, QR codes, order references or account links publicly. If a ticket appears duplicated, transferred, cancelled or inconsistent with the seller's order record, contact the official seller before travelling. Q&DO's preferred design stores only the minimum ticket metadata needed for the service and leaves the live barcode with the seller.

7. Changes, cancellations and refunds

If an event is cancelled, postponed, rescheduled, relocated or materially changed, Q&DO can help surface the notice and organise the next action. The seller, promoter or organiser determines ticket remedies under its terms and applicable law. Q&DO cannot promise ticket refunds, exchanges, replacement seats or reimbursement of travel and accommodation. Any Q&DO service fee is governed by the fee and cancellation terms shown before you purchase that service. Nothing here removes rights that cannot lawfully be excluded, including Australian Consumer Law rights.

8. Customer information and group requests

Provide accurate information and share another attendee's details only with their permission. Each attendee should receive their own ticket through the seller's authorised process. A group organiser cannot make decisions for another adult without authority. Q&DO should collect only information needed for the request, explain why it is needed and provide ways to correct or delete it subject to lawful retention requirements. Do not put credentials, payment secrets, identity documents or sensitive information in general request fields.

9. Third parties, support and recovery

Q&DO may rely on sellers, venues, promoters, travel operators, payment providers and other service providers. Their systems, availability and decisions are outside Q&DO's control. We distinguish confirmed provider responses from pending, simulated, inferred or unverified statuses. If a transaction result is uncertain, we pause and reconcile with the authoritative provider rather than blindly retrying an action that could create a duplicate purchase or charge.

10. Fair use and lawful conduct

Use Q&DO lawfully and do not use it for fraud, scalping, unauthorised resale, account sharing, queue manipulation, circumvention of ticket limits or other prohibited conduct. We may pause or refuse a request where authority, identity, permission, safety or legality is unclear.

11. Corrections and complaints

Tell us if a Q&DO ticket summary is wrong and we will correct it where we can verify the change. For ticket validity, entry, seller payments and event refunds, contact the official seller or organiser. For venue access and conditions of entry, contact the venue. Support routes must be shown in the live service where available.

12. Legal rights and status of these terms

This is a plain-language service explanation and product/legal-review draft. Final accepted terms, privacy notice, fee schedule and complaint process must be legally reviewed and published before paid customer transactions begin. Nothing here excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.